A complaint letter to the Railway authorities for missing goods. / A complaint letter for lost goods (Letter, Application & Email Writing)
- Fakhruddin Babar
- Apr 15
- 4 min read
Application
Write a letter to the Railway authorities for missing goods.
Model-1
15 November 2022
To
The Chief Operating Officer
Bangladesh Railway, Khulna
Subject: Complaint Regarding Missing Goods
Dear Sir,
I am writing to bring to your kind attention an unfortunate incident regarding missing goods during my recent journey by train.
On 10 November 2022, I travelled from Dhaka to Khulna by the Sundarban Express, which departed at 7:00 am. Prior to my journey, I had booked and checked in four packets of goods as luggage through the official railway booking counter. However, upon reaching Khulna Railway Station, I was shocked to discover that the goods were missing. Despite my repeated inquiries, the packets could not be located.
Immediately after discovering the issue, I reported it to the booking authorities at Khulna Station, but no trace of the goods has been found yet. These items are of considerable value and importance to me, and their loss has caused great inconvenience.
I would like to request you kindly to look into the matter and take urgent and necessary legal action to investigate the missing goods. Please ensure that appropriate steps are taken to recover the packets and hold accountable those responsible for the mishandling or loss.
Your prompt attention to this matter would be highly appreciated. I trust that Bangladesh Railway will take this complaint seriously and act without delay.
Thank you for your cooperation.
Yours faithfully,
Hawn Mustafa
Sutrapur, Dhaka
With Translation
(15 November 2022
To
The Chief Operating Officer
Bangladesh Railway, Khulna
Subject: Complaint Regarding Missing Goods
Dear Sir,
[I am writing to bring to your kind attention an unfortunate incident regarding missing goods during my recent journey by train.]
আমি সম্প্রতি ট্রেনে ভ্রমণের সময় হারিয়ে যাওয়া পণ্যসামগ্রী সংক্রান্ত একটি দুর্ভাগ্যজনক ঘটনা আপনার সদয় বিবেচনার জন্য লিখছি।
[On 10 November 2022, I travelled from Dhaka to Khulna by the Sundarban Express, which departed at 7:00 am.]
২০২২ সালের ১০ই নভেম্বর, আমি সকাল ৭টায় ছেড়ে যাওয়া সুন্দরবন এক্সপ্রেসে ঢাকা থেকে খুলনা ভ্রমণ করেছিলাম।
[Prior to my journey, I had booked and checked in four packets of goods as luggage through the official railway booking counter.]
যাত্রার আগে, আমি রেলওয়ের অফিসিয়াল বুকিং কাউন্টার থেকে চার প্যাকেট পণ্য লগেজ হিসেবে বুক ও চেক ইন করেছিলাম।
[However, upon reaching Khulna Railway Station, I was shocked to discover that the goods were missing.]
তবে, খুলনা রেলওয়ে স্টেশনে পৌঁছে আমি হতবাক হয়ে দেখি যে পণ্যগুলো হারিয়ে গেছে।
[Despite my repeated inquiries, the packets could not be located.]
আমার বারবার অনুসন্ধান সত্ত্বেও প্যাকেটগুলোর কোনো সন্ধান পাওয়া যায়নি।
[Immediately after discovering the issue, I reported it to the booking authorities at Khulna Station, but no trace of the goods has been found yet.]
সমস্যা ধরা পড়ার পরই আমি খুলনা স্টেশনের বুকিং কর্তৃপক্ষকে বিষয়টি জানাই, কিন্তু এখনও পর্যন্ত পণ্যগুলোর কোনো খোঁজ মেলেনি।
[These items are of considerable value and importance to me, and their loss has caused great inconvenience.]
এই জিনিসগুলো আমার জন্য যথেষ্ট মূল্যবান ও গুরুত্বপূর্ণ এবং এগুলোর হারানো আমাকে ব্যাপক অসুবিধায় ফেলেছে।
[I would like to request you kindly to look into the matter and take urgent and necessary legal action to investigate the missing goods.]
আমি আপনাকে অনুরোধ করছি যে, বিষয়টি তদন্ত করে হারানো পণ্যসামগ্রীর ব্যাপারে জরুরি ও প্রয়োজনীয় আইনি পদক্ষেপ নেওয়ার জন্য।
[Please ensure that appropriate steps are taken to recover the packets and hold accountable those responsible for the mishandling or loss.]
দয়া করে নিশ্চিত করুন যে, প্যাকেটগুলো উদ্ধারের জন্য যথাযথ ব্যবস্থা নেওয়া হবে এবং এই অসদাচরণ বা ক্ষতির জন্য দায়ী ব্যক্তিদকে জবাবদিহি করানো হবে।
[Your prompt attention to this matter would be highly appreciated.]
এই বিষয়ে আপনার দ্রুত মনোযোগ অত্যন্ত প্রশংসনীয় হবে।
[I trust that Bangladesh Railway will take this complaint seriously and act without delay.]
আমি বিশ্বাস করি যে, বাংলাদেশ রেলওয়ে এই অভিযোগকে গুরুত্বের সাথে নিয়ে বিলম্ব না করে ব্যবস্থা নেবে।
Thank you for your cooperation.
আপনার সহযোগিতার জন্য ধন্যবাদ।
Yours faithfully,
Hawn Mustafa
Sutrapur, Dhaka)
Model -2
15 November 2022
To
The Chief Operating Officer
Bangladesh Railway,Khulna
Subject: Complaint Regarding Missing Goods
Dear Sir or Madam,
I am writing to report the loss of a valuable personal item during a recent train journey with Bangladesh Railway.
The item is a black laptop bag, made of leather, with the brand name HP printed on the front. It contains my 15.6-inch HP Pavilion laptop, a mobile phone charger, a USB flash drive, my National ID card, and some confidential office files related to an ongoing government project. The bag is very important to me, especially because of the official documents and digital data stored in it.
I was travelling on Thursday, 7th November 2022, by Sundarban Express, which departed from Kamalapur Railway Station at 7:00 am and reached Khulna in the afternoon. My seat was in carriage D, seat number 22, and I had kept the bag in the overhead luggage rack. Unfortunately, due to the crowd and my tiredness after a long journey, I mistakenly left the bag behind while getting off the train at Khulna Station.
I kindly request you to check with the Lost and Found Department and inform me if any item matching this description has been found. I can be contacted at 017XXXXXXXX, and I am willing to come in person or arrange for someone to collect it.
Thank you for your cooperation. I truly appreciate your assistance in this matter.
Yours faithfully,
Hasan Mahmud
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