EASTERN ENERGY
Question No. | Answer | Keywords | Location | Explanation |
1 | FALSE | customers, should inform, change of address, arrival, new home | Moving home section, beginning | "Please give as much notice as possible if you are moving home, but at least 48 hours is required for us to make the necessary arrangements for your gas and electricity supply." This means customers should inform Eastern Energy before arrival, not on arrival. |
2 | TRUE | customers, expected to read, own, gas or electricity meters | Meter reading section | "Always read the meter from left to right, ignoring any red dials." This confirms that customers are expected to read their own meters. |
3 | NOT GIVEN | now cheaper, use gas, rather than electricity, form of heating | Not mentioned | There is no information about whether gas is cheaper than electricity. |
4 | TRUE | supplies energy, households, throughout the country | Moving home section, lines 5-7 | "Tell the new occupant that Eastern Energy supplies the household, to ensure the service is not interrupted. Remember we can now supply electricity and gas at your new address, anywhere in the UK." This confirms that Eastern Energy supplies energy nationwide. |
5 | FALSE | Energy Efficiency Line, handles, queries, energy supply | Energy Efficiency Line section | "If you would like advice on the efficient use of energy, please call our Energy Efficiency Line on 0995 7626 513. Please do not use this number for any other enquiries." This means the line does not handle energy supply queries. |
6 | FALSE | all complaints, energy supply, by phone | Complaints section | "We hope you will never have a problem or cause to complain, but, if you do, please contact our complaints handling team at PO Box 220, Stanfield, ST55 6GF or telephone us on 01316 753270." This shows complaints can be made by mail or phone. |
7 | TRUE | customers, not charged, call, report a fault in supply | Supply Failure section | "If you experience any problems with your electricity supply, please call free on 0600 7838 836, 24 hours a day, seven days a week." This confirms that calls for reporting faults are free. |
Using your new microwave oven
Question No. | Answer | Keywords | Location | Explanation |
8 | v (Rapid cooking times) | microwave cooking times, shorter, recommended cooking times | Section A | "As microwave cooking times are much shorter than other cooking times, it is essential that recommended cooking times are not exceeded without first checking the food." This confirms rapid cooking times in a microwave. |
9 | vii (Small quantities of food) | heating, small amounts of food, burn, dry out, catch fire | Section B | "Take care when heating small amounts of food as these can easily burn, dry out or catch fire if cooked too long. Always set short cooking times and check the food frequently." This confirms small quantities of food. |
10 | ix (Foods low in moisture) | dry foods, bread items, chocolate, pastries, burn, catch fire | Section C | "Take care when heating ‘dry’ foods, e.g. bread items, chocolate and pastries. These can easily burn or catch fire if cooked too long." This confirms foods low in moisture. |
11 | ii (Foods with skins) | processed meats, non-porous casings, pierce, prevent bursting | Section D | "Some processed meats, such as sausages, have non-porous casings. These must be pierced by a fork before cooking, to prevent bursting. Whole fruit and vegetables should be similarly treated." This confirms foods with skins. |
12 | x (Liquids) | heating, soup, sauces, beverages, overheating, boiling point | Section E | "When heating soup, sauces and beverages in your microwave oven, heating beyond the boiling point can occur without evidence of bubbling. Care should be taken not to overheat." This confirms liquids. |
13 | i (Re-heating) | warming up, second time | Section F | "When warming up food for a second time, . .. ." This confirms re-heating. |
14 | iii (Keeping your oven clean) | safe operation, wiped out regularly, grease, food, unplugged | Section G | "It is important for the safe operation of the oven that it is wiped out regularly. Use warm, soapy water, squeeze the cloth out well and use it to remove any grease or food from the interior. The oven should be unplugged during this process." This confirms keeping your oven clean. |
CHOOSING PREMISES FOR A NEW BUSINESS
Question No. | Answer | Keywords | Location | Explanation |
15 | image | expensive premises, want to create, impressive | Section: ‘What you need’ | “Ironically some firms swing too far in the other direction, committing themselves to a heavy initial outlay because they believe in the importance of image – and that does not come cheap.” ‘Does not come cheap’ refers to expensive premises, confirming ‘image’ as the answer. |
16 | passing trade | depend on, need to be, on or near, principal shopping area | Section: ‘Location’ | “High street premises are important for shops which rely on passing trade – but these are expensive.” ‘High street premises’ matches ‘principal shopping areas’, and ‘rely on’ confirms ‘passing trade’. |
17 | access | produce goods, must check, delivery vehicles | Section: ‘Location’ | “Manufacturing and storage relies heavily on access. Think about how vans and lorries will deliver and collect goods from the premises.” ‘Vans and lorries’ = delivery vehicles, confirming ‘access’. |
18 | walls | choosing a building, find out, could be removed, to create more room | Section: ‘Growth’ | “Can a building be physically altered internally by knocking down walls or by extending outwards or adding extra floors?” ‘Knocking down’ = removed, ‘building be physically altered’ = create more room, confirming ‘walls’. |
19 | contract | make sure, states, type of building alterations, might be permitted | Section: ‘Growth’ | “It is important that the contract includes details of what will be allowed and how much extra will be charged on top of the costs of rebuilding or alteration.” ‘It is important’ = make sure, ‘details of what will be allowed’ = type of building alterations, confirming ‘contract’. |
20 | housing | business premises, located, close to, extensions, may not be allowed | Section: ‘Growth’ | “The building may be in a conservation area or near housing, in which case it will be much more difficult to consider changes.” ‘Near’ = close to, ‘difficult to consider changes’ = extensions may not be allowed, confirming ‘housing’. |
CALIFORNIA STATE COLLEGE
Question No. | Answer | Keywords | Location | Explanation |
21 | their department | employees, collect, wages | Section: ‘Payday’ | “Generally, employees pick up the pay checks in their department; if not, they may be picked up at the Business Office.” ‘Pick up’ = collect, ‘pay checks’ = wages, confirming ‘their department’. |
22 | (the) supervisor | who, authorise, overtime, employee wishes to do | Section: ‘Overtime’ | “The supervisor must approve all overtime before overtime occurs.” ‘Approve’ = authorise, confirming ‘supervisor’. |
23 | exempt employees | not paid extra, working, more than 40 hours a week | Section: ‘Overtime’ | “Exempt employees receive no additional compensation for overtime hours.” ‘Receive no additional compensation’ = not paid extra, confirming ‘exempt employees’. |
24 | Human Resources / HR | where, employees go, if, wish to have, parking charge taken off, salary | Section: ‘Parking’ | “A monthly pre-tax payroll deduction can be made by visiting Human Resources.” ‘Pre-tax payroll deduction’ = parking charge taken off salary, confirming ‘Human Resources’ or ‘HR’. |
25 | (a) prorated system | method, use, calculate, part-time employees’, holidays | Section: ‘Holidays’ | “Regular part-time employees will receive holiday benefits worked out using a prorated system.” ‘Worked out’ = calculate, confirming ‘(a) prorated system’. |
26 | Leave Request forms | documents, must, employees fill, select, Personal Holiday | Section: ‘Personal Holiday’ | “Employees requesting Personal Holiday will be required to complete ‘Leave Request’ forms.” ‘Required to complete’ = must fill in, confirming ‘Leave Request forms’. |
27 | (a) grace period | name, special entitlement, employees with birthdays, second half of December | Section: ‘Birthday Holiday’ | “What is known as a grace period through January 15th is given to those employees whose birthdays fall between December 16th and the end of the year.” ‘Fall between December 16th and the end of the year’ = second half of December, confirming ‘(a) grace period’. |
A Very Special Dog
Question No. | Answer | Keywords | Location | Explanation |
28 | B (had pepper and coffee around them.) | drugs, suitcase | Paragraph 2, Lines 2-4 | "... is a nondescript hardback suitcase. Inside the case, within styrofoam casing, packed in loose pepper and coffee, wrapped in freezer paper and heat-sealed in plastic, are 18 kilograms of hashish." |
29 | D (they lack certain genetic qualities.) | Most dogs, not good, finding drugs | Paragraph 3 | "Ordinary dogs have a 0.1% chance of making it in drug detection. The new breeding programme, run by the Australian Customs..." |
30 | B (is not easily distracted.) | Florence, good drug detector, because | Paragraph 4, Lines 3-5 | "It turns out that it’s not Florence’s nose that makes her a top drug dog, but her unswerving concentration, plus a few other essential traits." |
31 | C (why some people have difficulty paying attention.) | Dogs, like Florence, may help, scientists understand | Paragraph 4, Lines 5-8 | "Florence could help neurobiologists to understand both what they call ‘attention processing’, the brain mechanisms that determine what a person pays attention to and for how long, and its flip side, problems such as Attention Deficit/Hyperactivity Disorder (ADHD)." |
32 | C (changed the way it obtained dogs.) | 1993, Australian Customs | Paragraph 5 | "The Australian Customs has used dogs to find drugs since 1969. Traditionally, the animals came from pounds and private breeders. But, in 1993, fed up with the poor success rate of finding good dogs this way, ... and set up a breeding programme." |
33-36 | D, E, F, I | important qualities, detector dogs must have | Paragraphs 6-7 | "Champness began by defining six essential traits that make a detector dog. First, every good detector dog must love praise because this is the only tool trainers have at their disposal, but the dog must still be able to work for long periods without it." (I and F) "The ideal detector is also fearless enough to deal with jam-packed airport crowds and the roaring engine rooms of cargo ships." (D) "And finally, with potentially tens of thousands of hiding places for drugs, the dog must persevere and maintain focus for hours at a time." (E) |
37 | FALSE | Methods, determining, child, ADHD, now, widely, accepted | Paragraph 4, Last Line | "As many as 3 to 5% of children are thought to suffer from the condition in the US, where the incidence is highest, although diagnosis is often controversial." |
38 | TRUE | after, five minutes, vigilance test, some subjects, will notice, tips | Paragraph 5, Last Lines | "Five minutes into the test, one in ten subjects will start to miss the majority of the blips, one in ten will still be able to spot nearly all of them and the rest will come somewhere in between." |
39 | NOT GIVEN | Vigilance tests help, improve concentration | - | The passage talks about the use of a vigilance test. However, there is no information regarding the improvement of concentration through the vigilance test. |
40 | FALSE | a few grams, drug, well concealed, best dogs, will miss | Paragraph 5, Lines 3-5 | "During a routine mail screen that can take hours, the dogs stay so focused that not even a postcard lined with 0.5 grams of heroin and hidden in a bulging sack of letters escapes detection." |
Well written