Write a letter of complaint to the appropriate authorities informing the damaged product / item bought online / Unusable goods (Letter, Application & Email Writing

Application

Write a letter of complaint to the appropriate authorities informing the damaged product bought online

Model-1

July 26, 2022

The Manager

Customer Service Department

BD Mega Shop

Dhaka - 1000

Subject: Complaint Regarding Faulty Product Received

Dear Sir/Madam,

I am writing to express my concern regarding a recent purchase I made from your online store. I ordered a set of wireless headphones (Order No. 4032) and received the product today. Unfortunately, upon opening the package, I discovered that the headphones were defective. The left earbud is completely unresponsive, and the charging case does not appear to be functioning properly as well.

I immediately tried to initiate a return process through your website, but I encountered several issues. The page kept redirecting me to the homepage, and I was unable to submit the request successfully. I have tried multiple times, but the issue persists.

I kindly request you to look into this matter and confirm whether the return request has been successfully filed for my order. If not, I would appreciate it if you could provide clear instructions on how to return this faulty product and obtain a replacement or refund.

For your reference, I have attached photographs of the defective headphones, along with a video demonstrating the issues I mentioned.

Thank you for your attention to this matter. I look forward to a swift resolution.

Yours sincerely,

Sabrina Yeasmin

With Translation

26 July 2022

To

The Manager

Customer Service Department

BD Mega Shop

Dhaka - 1000

Subject: Complaint Regarding Faulty Product Received

Dear Sir/Madam,

[I am writing to express my concern regarding a recent purchase I made from your online store.]

আমি আপনার অনলাইন স্টোর থেকে সম্প্রতি করা আমার একটি ক্রয় সংক্রান্ত উদ্বেগ প্রকাশ করতে লিখছি।

[I ordered a set of wireless headphones (Order No. 4032) and received the product today.]

আমি একটি ওয়্যারলেস হেডফোন সেট (অর্ডার নং 4032) অর্ডার করেছিলাম এবং আজ পণ্যটি পেয়েছি।

[Unfortunately, upon opening the package, I discovered that the headphones were defective.]

দুর্ভাগ্যবশত, প্যাকেটটি খোলার পর আমি দেখতে পেলাম যে হেডফোনটি ত্রুটিপূর্ণ।

[The left earbud is completely unresponsive, and the charging case does not appear to be functioning properly as well.]

বাম ইয়ারবাডটি সম্পূর্ণরূপে কাজ করছে না এবং চার্জিং কেসটিও সঠিকভাবে কাজ করছে বলে মনে হচ্ছে না।

[I immediately tried to initiate a return process through your website, but I encountered several issues.]

আমি অবিলম্বে আপনার ওয়েবসাইটের মাধ্যমে রিটার্ন প্রক্রিয়া শুরু করার চেষ্টা করেছি, কিন্তু বেশ কিছু সমস্যার সম্মুখীন হয়েছি।

[The page kept redirecting me to the homepage, and I was unable to submit the request successfully.]

পৃষ্ঠাটি আমাকে ক্রমাগত হোমপেজে রিডাইরেক্ট করছিল এবং আমি সফলভাবে অনুরোধটি জমা দিতে পারিনি।

[I have tried multiple times, but the issue persists.]

আমি একাধিকবার চেষ্টা করেছি, কিন্তু সমস্যাটি অব্যাহত রয়েছে।

[I kindly request you to look into this matter and confirm whether the return request has been successfully filed for my order.]

আমি সদয়ভাবে অনুরোধ করছি যে আপনি এই বিষয়টি তদন্ত করুন এবং নিশ্চিত করুন যে আমার অর্ডারের জন্য রিটার্ন অনুরোধ সফলভাবে দায়ের করা হয়েছে কিনা।

[If not, I would appreciate it if you could provide clear instructions on how to return this faulty product and obtain a replacement or refund.]

যদি না হয়ে থাকে, আমি কৃতজ্ঞ হব যদি আপনি এই ত্রুটিপূর্ণ পণ্য ফেরত দেওয়ার এবং প্রতিস্থাপন বা প্রত্যর্পণ পাওয়ার জন্য স্পষ্ট নির্দেশনা প্রদান করতে পারেন।

[For your reference, I have attached photographs of the defective headphones, along with a video demonstrating the issues I mentioned.]

আপনার রেফারেন্সের জন্য, আমি ত্রুটিপূর্ণ হেডফোনের ছবি এবং আমি উল্লেখিত সমস্যাগুলো প্রদর্শনকারী একটি ভিডিও সংযুক্ত করেছি।

[Thank you for your attention to this matter.]

এই বিষয়ে আপনার মনোযোগের জন্য ধন্যবাদ।

[I look forward to a swift resolution.]

আমি একটি দ্রুত সমাধানের প্রত্যাশা করছি।

Yours sincerely,

Sabrina Yeasmin

Model -2

July 26, 2022

The Manager

Customer Service Department

BD Mega Shop

Dhaka - 1000

Subject: Complaint Regarding Damaged Product Received

Dear Sir/Madam,

I hope this message finds you well. I am writing to inform you about a problem with a product I recently purchased from your online store. I ordered a blue leather wallet (Order No. 1025) on July 20, 2022, and received the item today. Upon inspection, I noticed that the wallet is damaged. The stitching on the side is completely undone, and there are noticeable scratches on the front, which were not mentioned in the product description.

I attempted to initiate a return request via your website; however, I faced technical difficulties. The page repeatedly redirected me, and I was unable to complete the process. I kindly ask you to verify whether my return request has been filed or provide me with an alternative way to return the product.

I have attached images of the damaged wallet, including close-up photos of the stitching and scratches for your reference.

I trust that you will address this issue promptly and let me know the next steps for returning the defective item and receiving a refund or replacement.

Thank you for your prompt attention to this matter. I look forward to your response.

Yours sincerely,

Sabrina Yeasmin

Email

Write a complaint letter on unusable goods.

70/A, Char Para, Mymensingh

25 May 2022

The Manager

Messer's RK Brothers and Co.

Mymensingh

Subject: Complaint Regarding Damaged and Unusable Goods

Dear Sir,

I am writing to express my dissatisfaction with the recent parcel of stationery items delivered by your company to our supply hub. Upon inspection, we found that several items in the shipment are damaged and not in a saleable condition.

To be specific, many of the pens and rubbers are either broken or faulty, and a significant portion of the papers is of poor quality. Additionally, some of the packaging was found to be damp, which has further affected the condition of the goods. This situation is extremely disappointing, especially considering the reputation your company holds for supplying quality products.

We were expecting a standard delivery of usable items, but receiving damaged goods has disrupted our operations. Such issues not only impact our business but also hurt the trust we have placed in your company.

I kindly urge you to look into the matter seriously and arrange for a prompt replacement of the unusable items with new ones. Please ensure that future deliveries are made with greater care. If the issue persists, we may have to reconsider our partnership.

Looking forward to your quick response and a satisfactory resolution.

Yours faithfully,

Rakib Ahmed